Sr. LTL W&I Inspector (THL)

POSITION SCOPE:

As a SR Inspector, you will be responsible for administering and supervising Weight & Inspection (W&I) Program activities in the Service Center. It is expected that your role will immediately contribute to our revenue recovery efforts by ensuring proper weights and descriptions are applied on shipments to gain revenue which would otherwise be lost due to understatement of weight or incorrect description of commodities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Team Supervision & Development

• Lead and manage a team of weight and inspection specialists to ensure accurate freight classification, documentation, and compliance.
• Provide training, coaching, and performance feedback to team members to maintain high operational standards.

Compliance & Quality Assurance

• Ensure compliance with federal regulations (e.g., DOT), industry standards (NMFTA), and internal policies.
• Investigate and resolve discrepancies related to weight, classification, or documentation.
• Maintain high-quality inspection records and ensure proper audit readiness.

Cross-Functional Collaboration

• Collaborate with Operations, Sales, Customer Service, and Billing teams to address classification issues, customer disputes, and revenue recovery.
• Serve as a subject matter expert in freight classification and weight compliance.

Process Improvement & Innovation

• Identify inefficiencies in inspection processes and drive continuous improvement initiatives.
• Utilize data analytics to reduce misclassification and improve revenue capture.
• Recommend and implement best practices and new technologies to streamline operations.

Reporting & Metrics

• Develop and maintain KPIs related to inspection accuracy, team performance, and revenue impact.
• Provide regular reports and insights to upper management regarding trends, exceptions, and improvement opportunities.

Leadership & Representation

• Represent the Weight & Inspections department in leadership meetings and strategic planning sessions.
• Champion integrity, accountability, and fairness in all inspection and classification decisions.

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

• Bachelor's degree is preferred.
• Three-year minimum experience performing weight and inspections for LTL carrier required.
• Knowledge of NMFC classification guide required.
• Strong attention to detail and analytical skills, with a commitment to safety at all times.
• Excellent communication and interpersonal skills.
• Ability to interpret and apply complex regulations.
• Proficiency in using measurement equipment and tools.
• Valid driver's license and the ability to travel to inspection sites.
• Certification as a W&I inspector is a plus.
• High Levels of Integrity and Trust - Adheres to moral, ethical, and professional standards, regulations, and organizational policies.

PHYSICAL AND MENTAL REQUIREMENTS:

• Use hands and arms to reach for, grasp and manipulate object.
• Occasionally climb stairs, stoop, kneel or crouch
• Manual dexterity to operate a computer and other office machines.
• Occasional exposure to extreme cold and/or hot working conditions.
• Occasional exposure to fumes working around tractor trailers, lift trucks, yard tractors present in the distribution environment.
• Correctable vision and hearing.
• Consistently maintains excellent personal attendance records
• Occasionally lift objects weighing up to 25 pounds
• Sit for long periods of time
• Clear and understandable speaking voice for the purposes of telephone communication

We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.

ENVIRONMENT

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required.  Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.